FAQ

1. How does the wireless technology work, and is it safe for daily use?

A: Absolutely. Our devices combine non-invasive wellness technologies—including targeted red light wavelengths, gentle thermal heat, smart airbag compression, and precision percussion—to relax tight muscles and soothe everyday tension. They are 100% cordless, engineered with intelligent auto-shutoff timers, and safe to incorporate into your daily morning or evening relaxation routine.

2. How fast will my order arrive within Australia?

A: We dispatch all orders directly from our Australian warehouse within 1 to 2 business days. Standard nationwide shipping via Australia Post typically takes 5 to 10 business days. As soon as your order is on its way, you’ll receive an email with a live Australia Post tracking link so you can monitor your parcel every step of the way.

3. What if it doesn’t work for me? How does the 30-Day Guarantee work?

A: We want you to feel complete confidence in your purchase. Try any EaseOra™ device in the comfort of your home for up to 30 days. If you’re not thoroughly satisfied with the quality, comfort, or relaxation it provides, simply contact our support team at support@easeora.com.au to initiate a seamless, hassle-free return for a product refund.

4. Are the batteries rechargeable, and how long do they last on a single charge?

A: Every EaseOra™ tool features a high-capacity, USB-rechargeable lithium-ion battery designed for total wireless convenience. Depending on the heat and intensity settings you choose, a single charge typically delivers 3 to 5 full 15-minute recovery sessions before needing a quick top-up with the supplied USB charging cable.

5. Can I use these devices while working, traveling, or relaxing on the couch?

A: That’s exactly what they were designed for. Unlike bulky corded appliances, EaseOra™ devices feature lightweight, ergonomic builds and quiet motor technology. Whether you’re unwinding after a long shift, sitting at your work desk, or traveling, you can enjoy hands-free relief anywhere without being tethered to a wall socket.

6. Do I need a doctor's prescription or medical advice before using EaseOra™?

A: No prescription is required—our devices are designed for general personal wellness and daily muscle comfort. However, if you are pregnant, wear an electronic medical implant (such as a pacemaker), or have severe pre-existing skin or circulatory conditions, we always recommend checking with your healthcare provider first.