Track Your Order

We process and dispatch all orders directly from our Australian hub within 1 to 2 business days. Once your package leaves our warehouse, you can track its journey directly to your door.

How to Track Your Package

Step 1: Check Your Shipping Confirmation Email

As soon as your order is packed and dispatched, you will receive an automated Shipping Confirmation email containing your unique tracking number and courier details.

Step 2: Locate Your Tracking Status

  • If an Australian Courier (e.g., Australia Post) is Assigned:

    Click the blue "Track My Package" link in your email, or paste your tracking number directly into the official Australia Post Tracking Portal.

  • If Postage/Courier Has Not Been Allocated Yet:

    If your order status says "Processing" or "Preparing for Shipment", your tracking number is currently being generated at our fulfillment center. Please allow up to 24–48 hours for the initial tracking link to update with active scan events.

Need Help Finding Your Tracking Number?

If 48 hours have passed since you placed your order and you haven't received a tracking update:

  1. Check your Junk / Spam email folder (search for EaseOra).

  2. Log into your EaseOra Account to view your live order history.

  3. Still need assistance? Send your Order Number (e.g., #EO-1024) and full name to our Australian support team at support@easeora.com.au or via the contact form below. We will manually look up your tracking status and reply within 12–24 hours.