Returns & Refund Policy

30-Day Money-Back Guarantee

We are so confident in the performance and comfort of our EaseOra™ wellness devices that we back every order with a 30-Day Risk-Free Guarantee.

If you do not experience noticeable relief or are not completely satisfied with your purchase within 30 days of receiving your item, you can return it for a full product refund.

How to Initiate a Return

1. Email our support team at support@easeora.com.au with your order number and full name.

2. Our team will provide step-by-step return authorization instructions and the return address.

3. Pack the device securely in its original box with all supplied chargers and accessories.

Damaged or Defective Items

If your device arrives damaged or has a manufacturing issue, contact us within 48 hours of delivery. We will issue a free replacement immediately.