Privacy policy

Last Updated: August 7, 2026

At EaseOra (easeora.com.au), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or make a purchase.

1. Information We Collect

When you visit EaseOra, we collect certain information to fulfill your orders and provide a seamless shopping experience:

  • Personal Information: Name, shipping address, billing address, email address (support@easeora.com.au), and phone number provided during checkout.

  • Payment Information: Payment details processed securely via encrypted payment gateways (Shopify Payments, PayPal, Afterpay). We never store or have access to your full credit card details.

  • Device Information: IP address, browser type, device type, and browsing activity collected via standard cookies to improve store performance and navigation.

2. How We Use Your Information

We use your information solely to:

  • Process, fulfill, and ship your orders.

  • Send order tracking updates and customer support communications.

  • Prevent fraud and ensure secure transactions.

  • Improve our website design, product offerings, and customer service.

  • Send optional promotional updates (only if you explicitly opt-in to our newsletter).

3. Data Sharing & Third-Party Services

We do not sell, rent, or trade your personal information to third parties. We only share necessary data with trusted service providers required to operate our business:

  • E-Commerce Platform: Shopify (powers our online store and secure checkout).

  • Shipping Carriers: Australia Post and local delivery partners (to deliver your package).

  • Payment Processors: Shopify Payments, Apple Pay, Google Pay, and Afterpay (to process secure payments).

All third-party partners comply with strict data protection and privacy standards.

4. Cookies & Security

  • Cookies: We use functional cookies to remember items in your cart and optimize site speed. You can disable cookies in your browser settings at any time.

  • Security: Our store is protected with industry-standard 256-bit SSL encryption to ensure your personal details and transactions remain entirely private and safe.

5. Your Rights

You have the right to:

  • Access the personal data we hold about you.

  • Request corrections or updates to your details.

  • Request the complete deletion of your personal data from our store database.

  • Opt-out of marketing communications at any time by clicking "Unsubscribe" in any email.

6. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our support team:

  • Brand Name: EaseOra

  • Email: support@easeora.com.au

  • Website: easeora.com.au