Terms of Service

Here is a fully tailored, Australian Consumer Law (ACL) compliant Terms of Service document written specifically for EaseOra™.

It protects your business, complies with ACCC guidelines, covers wellness device disclaimers, and uses standard ecommerce terminology that you can copy and paste straight into your Shopify Terms of Service page (easeora.com.au/pages/terms-of-service).

Terms of Service

Last Updated: August 2026

1. Overview

This website is operated by EaseOra™ ("we", "us", or "our"). EaseOra™ offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service.

2. General Conditions & Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or territory of residence in Australia.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

A breach or violation of any of the Terms will result in an immediate termination of your Services. We reserve the right to refuse service to anyone for any reason at any time.

3. Wellness & Non-Medical Disclaimer

EaseOra™ wellness devices (including our red light therapy belts, scalp massagers, percussion guns, and eye massagers) are designed exclusively for general relaxation, muscle comfort, and personal wellness use.

  • Not Medical Devices: EaseOra™ products are not intended to diagnose, treat, cure, or prevent any medical condition, injury, or disease.

  • Professional Advice: Information provided on this website is for general educational purposes only and should not replace professional advice from a qualified healthcare practitioner.

  • Pre-existing Conditions: If you are pregnant, wear a pacemaker, have severe skin conditions, or suffer from chronic medical issues, we strongly advise consulting your doctor before using thermal, vibration, or red light devices.

4. Australian Consumer Law (ACL) Guarantees

Nothing in these Terms excludes, restricts, or modifies any consumer rights or remedies available to you under the Australian Consumer Law (ACL) contained in Schedule 2 of the Competition and Consumer Act 2010 (Cth).

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

5. Products, Pricing & Accuracy

  • Pricing: All prices listed on EaseOra™ are in Australian Dollars (AUD) and are inclusive of GST unless explicitly stated otherwise. We reserve the right to modify prices at any time without notice.

  • Product Descriptions: We make every effort to display as accurately as possible the colors, imagery, and specifications of our products. However, we cannot guarantee that your device’s screen display will show every detail with absolute precision.

  • Order Modifications: We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction, and to limit the quantities of any products or services that we offer.

6. Billing & Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and payment details, so that we can complete your transactions and contact you as needed.

7. Shipping & Delivery

Delivery times provided on our website are estimates only. While we dispatch orders quickly via Australia Post and local delivery partners, EaseOra™ is not liable for minor shipping delays caused by third-party logistics providers, weather events, or transit disruptions outside our reasonable control. Risk of loss and title for items pass to you upon delivery to the carrier.

8. 30-Day Satisfaction Guarantee & Returns

For details regarding returns, change-of-mind requests, and our 30-Day Risk-Free Guarantee, please review our Returns & Refund Policy. All returns must adhere to the steps outlined in that policy to qualify for processing.

9. Intellectual Property

All content on this website—including but not limited to text, logos, graphics, images, button icons, product designs, and software—is the property of EaseOra™ and is protected by Australian and international copyright and trademark laws. Unauthorized reproduction, copying, or redistribution of any material on this site is strictly prohibited.

10. Third-Party Links & Tools

Certain content, products, and services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites.

11. Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:

  1. For any unlawful purpose or to solicit others to perform unlawful acts.

  2. To violate any international, federal, state, or territorial regulations, rules, or laws.

  3. To infringe upon or violate our intellectual property rights or the intellectual property rights of others.

  4. To submit false or misleading information.

  5. To upload or transmit viruses or any other type of malicious code.

  6. To collect or track the personal information of others or to spam, phish, pharm, or scrape.

12. Limitation of Liability

To the maximum extent permitted by Australian law, EaseOra™, our directors, employees, affiliates, agents, or suppliers shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, or consequential damages of any kind resulting from your use of any of our products or services, except where liability cannot be excluded under the Australian Consumer Law.

13. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Victoria, Australia, and you submit to the non-exclusive jurisdiction of the courts of Victoria and the Commonwealth of Australia.

14. Changes to Terms of Service

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.

15. Contact Information

Questions about the Terms of Service should be sent to us at:

  • Brand Name: EaseOra™

  • Email: support@easeora.com.au

  • Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM AEST